Privacy Policy

01 Introduction

This Privacy Policy ("Policy") issued by macan123 ("we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the macan123 platform accessible at https://macan123.cam and any associated services, mobile interfaces, or applications.

Macan123 operates as an online casino and sports betting platform primarily serving Malaysian users. In the course of providing our services — including account registration, identity verification, payment processing, gaming activity, customer support, and promotional communications — we collect and handle personal data belonging to our registered players.

We take the protection of your personal data seriously. This Policy explains in plain terms what data we collect, the purposes for which we collect and use it, who we may share it with, how long we retain it, and what rights you hold regarding your information. We encourage you to read this Policy carefully before creating a macan123 account.

02 Definitions

For the purposes of this Policy, the following definitions apply:

03 Information We Collect

Macan123 collects personal data from you directly (when you register, make a deposit, contact support, or use the platform) and automatically (through cookies and server logs). The categories of personal data we collect are as follows:

3.1 Registration Data

When you create a macan123 account, we collect:

• Full legal name (as it appears on your identity document);
• Date of birth (to verify you are aged 21or above);
• Email address;
• Mobile phone number;
• Residential address (including city, state, and postcode);
• Preferred username and encrypted account password.

3.2 Identity Verification (KYC) Data

To comply with our obligations as a responsible platform operator and to process withdrawals, we collect:

• Copy of a valid Malaysian identity document — MyKad, Driver's Licence, or Passport;
• Proof of address document (utility bill, bank statement, or official letter issued within three months);
• Selfie photograph of the Player holding their identity document.

3.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details — bank account or e-wallet identifier (e.g., Maybank account number, Touch'n Go eWallet ID, DuitNow account, Boost wallet reference);
• Transaction amounts in MYR;
• Transaction timestamps and reference numbers;
• Cryptocurrency wallet addresses where applicable.

Macan123 does not store full payment card numbers. Card data is handled exclusively by our PCI-DS compliant payment processing partners.

3.4 Gaming & Betting Activity Data

• Game sessions, wager amounts, game outcomes, and win/loss records;
• Sports betting history, including markets wagered on (Liga Super Malaysia, EPL, UFC, etc.);
• Bonus usage records and wagering requirement progress;
• Responsible gambling tool activations (deposit limits, session, self-exclusion requests).

3.5 Device & Technical Data

• IP address and approximate geolocation (country/city level);
• Browser type, version, and operating system;
• Device type and screen resolution;
• Session duration, page visits, and in-platform navigation paths;
• Cookie identifiers and similar tracking technologies.

3.6 Communication Data

• Customer support enquiries submitted via live chat or email;
• Complaint and dispute records;
• Responses to surveys or feedback requests.

04 How We Use Your Data

Macan123 uses your personal data for the following purposes:

05 Legal Basis for Processing

Macan123 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and macan123, including account creation, identity verification, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and responsible gambling regulations.
• Legitimate Interests: Processing necessary for macan123's legitimate business interests, including fraud prevention, platform security, and abuse detection where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

Macan123 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We may share your personal data with the following categories of recipients only where strictly necessary:

6.1 Payment Processors

Your financial transaction data is shared with our banking and payment partners — including FPX gateway operators, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and approved cryptocurrency processors — solely to process your deposits and withdrawals. These partners process data only as required to complete your transactions.

6.2 Game Providers

Third-party game content providers who supply casino games to the macan123 platform may receive a pseudonymous player identifier to facilitate game session management. These providers do not receive your name, contact details, or financial information.

6.3 Fraud Detection & Compliance Services

We engage specialist third-party services for fraud screening, AML transaction monitoring, and device fingerprinting. These services process your data under strict data processing agreements and may not use your data for any other purpose.

6.4 Regulatory & Law Enforcement Authorities

Where required by applicable law, court order, or regulatory directive, macan123 may disclose your personal data to relevant governmental or regulatory bodies. We will notify you of such disclosures where legally permitted to do so.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of macan123's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to data transfer and the acquiring entity will be bound by privacy obligations no less stringent than those in this Policy.

07 Data Retention

Macan123 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account plus minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by applicable financial crime regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years following resolution of the relevant enquiry or dispute.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any mandatory retention obligations.
• Server Logs and Technical Data: Retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data governance procedures.

08 Data Security

Macan123 implements technical and organisational security measures proportionate to the sensitivity of the personal data we hold and the risks involved in processing it. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and the macan123 platform is protected by industry-standard transport encryption.
• Encrypted Storage: Personal data and KYC documents are stored on encrypted servers. Encryption keys are managed separately from data stores.
• Access Controls: Personal data is accessible only to authorised macan123 personnel on a strict need-to-know basis. Access is logged and audited.
• Two-Factor Authentication: Account access can be secured with two-factor authentication (2FA). We strongly recommend all players enable 2FA.
• Fraud Monitoring: Automated and manual monitoring systems are in place to detect unusual account activity, unauthorised access, and potential data breaches.
• Regular Security Audits: Macan123 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform.

09 Cookies & Tracking Technologies

Macan123 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit our website. We use cookies for the following purposes:

9.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as maintaining your authenticated session, remembering your preferences, and processing transactions. These cookies cannot be disabled without impairing platform functionality.

9.2 Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how players use the macan123 platform — including which pages are visited most frequently, session duration, and navigation paths. This data helps us improve the platform experience. Analytics cookies do not personally identify you.

9.3 Performance Cookies

Performance cookies help us identify and resolve technical errors, measure page load times, and optimise the platform for the mobile connection speeds and device types commonly used by players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia.

9.4 Managing Cookies

You may manage non-essential cookie preferences through your browser settings at any time. Most browsers allow you to refuse, delete, or be notified of cookies. Please note that disabling cookies may affect the functionality of certain platform features. Macan123 does not use cookies to serve third-party advertising.

10 Your Rights

As a data subject, you hold the following rights with respect to your personal data held by macan123. These rights are subject to applicable legal limitations, including mandatory data retention obligations:

11 Minors & Age Restriction

The macan123 platform is strictly operated for individuals aged 21 years and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. Age verification is enforced during the account registration and KYC processes.

If macan123 becomes aware that personal data has been collected from a person under the age of 21 — whether through registration or any other means — we will immediately close the associated account, delete the data collected, and where technically possible return any deposited funds to the originating payment method.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on macan123, please contact us immediately at [email protected].

12 Cross-Border Data Transfers

The macan123 platform is primarily operated to serve Malaysian users, and our principal data processing activities are conducted within the region. However, certain third-party service providers engaged by macan123 — including cloud infrastructure providers, game content suppliers, and fraud detection services — may process your personal data in jurisdictions outside Malaysia.

Where personal data is transferred outside Malaysia to jurisdictions that may not provide an equivalent level of data protection, macan123 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent contractual protections, to govern the transfer and protect your data.

13 Third-Party Services & Links

The macan123 platform may reference third-party service providers in the context of payments or game content. Macan123 does not control and is not responsible for the privacy practices of any third-party website, service, or organisation. Your interaction with third-party payment processors — including Maybank, CIMB, Touch 'n Go eWallet, and GrabPay — is governed by their own privacy policies and terms of service.

We encourage you to review the privacy policies of any third-party service you use in connection with your macan123 account. Macan123 does not embed third-party advertising on its platform and does not participate in cross-site advertising networks.

14 Policy Amendments

Macan123 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated "Last Updated" date.

Where amendments are material — meaning they significantly affect your rights or the way we use your personal data — we will provide advance notice by posting a prominent notice on the macan123 platform and, where we hold a valid email address for your account, by sending notification to that address. Continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by macan123, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the macan123 platform
• Response Time: Email responses within 12 hours; live chat responses average under 3 minutes

Data rights requests — including access, correction, deletion, or portability requests — should be submitted by email to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 days.

For concerns specifically related to responsible gambling, self-exclusion, or deposit limits, please visit our Responsible Gambling page or contact our support team directly.